Project Manager
POSITION IS FOR RRD MANUFACTURING FACILITY IN HYDE PARK, MA. Responsibilities
Serve as primary point of contact for customers, sales, and internal departments for all production and application development aspects of variable print contracts.
Manage customer issues and inquiries to satisfactory resolution with all internal teams.
Interact with customers regarding inventory activities including purchase orders, approvals and any inventory escalation.
Manage Root Cause Analysis communication with customers in coordination with production management and/or the IT organization.
Track and monitor adherence to contractual terms (Service Level Agreements, Quality, penalties, etc) in coordination with other functional teams.
Analyze and review the customer's technical requirements to determine the scope and complexity of a client change management request or new project, either in print or electronic formats.
Project manage all activities around small/medium change management requests including initiating programming requests, obtaining client approvals, status tracking, timeline management and testing.
Host recurring client meetings on a daily/weekly/monthly basis as needed.
Monitor and track volume fluctuations, trends and overall customer satisfaction.
Perform other related duties and participate in special projects as assigned. Required Skills
Bachelor degree with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
Able to demonstrates ability to solve somewhat moderately problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
Must be able to communicate and interact with a variety of internal/external customers and/or co-workers.
Able to apply functional computer knowledge in utilizing Microsoft Office, internal proprietary systems, and other technical tools in completing assignments.
Requires very good communication skills with ability to state messages in a clear and concise manner by using language that is easy for others to understand.
Good listening and documentation skills and ability to clearly articulate business needs to both internal and external customers.
Working knowledge of RRD print and electronic services products are preferred, but not required.This position requires 24/7 on call availability. RRD is an EEO/AA including Vets and Disabled Employer Required Experience
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Serve as primary point of contact for customers, sales, and internal departments for all production and application development aspects of variable print contracts.
Manage customer issues and inquiries to satisfactory resolution with all internal teams.
Interact with customers regarding inventory activities including purchase orders, approvals and any inventory escalation.
Manage Root Cause Analysis communication with customers in coordination with production management and/or the IT organization.
Track and monitor adherence to contractual terms (Service Level Agreements, Quality, penalties, etc) in coordination with other functional teams.
Analyze and review the customer's technical requirements to determine the scope and complexity of a client change management request or new project, either in print or electronic formats.
Project manage all activities around small/medium change management requests including initiating programming requests, obtaining client approvals, status tracking, timeline management and testing.
Host recurring client meetings on a daily/weekly/monthly basis as needed.
Monitor and track volume fluctuations, trends and overall customer satisfaction.
Perform other related duties and participate in special projects as assigned. Required Skills
Bachelor degree with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
Able to demonstrates ability to solve somewhat moderately problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
Must be able to communicate and interact with a variety of internal/external customers and/or co-workers.
Able to apply functional computer knowledge in utilizing Microsoft Office, internal proprietary systems, and other technical tools in completing assignments.
Requires very good communication skills with ability to state messages in a clear and concise manner by using language that is easy for others to understand.
Good listening and documentation skills and ability to clearly articulate business needs to both internal and external customers.
Working knowledge of RRD print and electronic services products are preferred, but not required.This position requires 24/7 on call availability. RRD is an EEO/AA including Vets and Disabled Employer Required Experience
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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